My boss Luke had just had his second baby, and it’s the end of the day, he’s tired.
It had been a big day in the store. Luke had hired me part time to help him, and this place cranked. It’d become the number one specialty running store in NSW and one of the top in the country.
So it’s 5:30pm, the doors are closed and I’m helping him pack up. Putting stock away, and he had just finished reconciling the till.
Normally at this point we stay back and fix things up, clean a little more. But today he’s shot, I can hear it in his tone. So I’m wondering what he’s going to say?
I can tell he wants to go home, which suits me, because I’m fried too.
But then Luke pulls out the customer order book and opens it up. He draws a line across the middle and we have half of these numbers each.
We call all remaining orders, starting with any that have had unexpected delays from the suppliers, to give them a personal update on where their shoes are at.
We’re there another 30 minutes, but get through everyone.
Often you’ll be tired, not feel like finishing something, and want to walk away.
But there’s a trade here. When you address the tasks that are open, you act impeccably. You actually build energy.
Maybe this is messaging back your friend.
Maybe this is cleaning the desk so it’s ready for the next person tomorrow.
Whatever the case, we don’t need to do everything, but finding where the impeccability lies and executing here, is powerful.
The lifecycle of our customers at that store was through the roof. We would serve them for years, even when they moved overseas.
And it’s no wonder, because although we could have waited until tomorrow, Luke always would put impeccability of relationship first.
